Privacy Policy

Last updated: January 31, 2026
This Privacy Policy explains how Donomi collects, uses, and protects your information when you use our website and services.

What information do we collect?
When you place an order or interact with our website, we may collect:

Personal information: Name, email address, phone number, shipping address
Payment information: Handled securely by our payment gateway (Razorpay). We do not store your payment details.
Usage data: Information about how you use our website, collected through cookies and tracking tools (Google Analytics, Facebook Pixel, etc.)

How do we use your information?
We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order, shipping, or any issues
Improve our website and services
Send occasional updates or offers (only if you've opted in)

Do we share your information?
We share your information only with trusted third parties necessary to operate our business:

Shopify: Our e-commerce platform
Razorpay: Our payment gateway (they handle payment processing securely)
Shipping partners: To deliver your orders
Marketing and analytics tools: Google Analytics, Facebook Pixel, etc., to understand how our website is used

We do not sell or rent your personal information to anyone.

Cookies and tracking
We use cookies and similar tracking technologies to:

Understand how visitors use our website
Improve your browsing experience
Show relevant ads (if applicable)

You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

How do we protect your information?
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your rights
You have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your information (subject to legal and operational requirements)

To exercise these rights, email us at customercare@heydonomi.com.

Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact us
If you have any questions about this Privacy Policy, contact us at:
Email: customercare@heydonomi.com
Address: 1st Floor, 172/20, Subhash Road, Saini Pura, Rohtak, Haryana - 124001